A burner that keeps clicking but never catches is one of the commonest gas range complaints and usually a dry cloth fixes it. What matters is the order of the checks, and what to do the moment you smell gas.

On Samsung’s divided ovens the dashed dE and dC codes mean the smart divider is not seated in the right slot. Samsung names the slot, and the check takes a minute with the oven cool.

Samsung documents its range and wall oven codes on one page, explains three of them in detail and gives one general reset for the rest. Here is what that page says, what it does not, and why the microwave list is not a substitute.

A Samsung range whose oven and cooktop will not heat, with tESt on the display, is in the showroom setting. Samsung documents it alongside two other messages that owners mistake for errors.

NE63BB871112 is an older Samsung range (electric). An older Samsung model that has since been discontinued. We often see the NE63BB871112 come in for a burner or element not heating evenly. Shut off the gas supply first on a gas model, and unplug the range or shut off its breaker, before opening any panel. We […]

The NX58M9420S is Samsung’s model number for this range (gas). An earlier model, no longer in Samsung’s current lineup. On this platform, the control panel or knobs not responding is one of the more common reasons it gets a service call. Shut off the gas supply first on a gas model, and unplug the range […]

The NE58K9560 is Samsung’s model number for this range (electric). No longer part of Samsung’s current model lineup. We often see the NE58K9560 come in for the self-clean cycle not completing. Shut off the gas supply first on a gas model, and unplug the range or shut off its breaker, before opening any panel. Because […]

The NE63A6111SW is Samsung’s model number for this range (electric). A discontinued model from an earlier Samsung lineup. We often see the NE63A6111SW come in for a burner or element not heating evenly. Shut off the gas supply first on a gas model, and unplug the range or shut off its breaker, before opening any […]

Samsung sold this range (gas) under the model number NX58R4311SG. An earlier model, no longer in Samsung’s current lineup. On this platform, the self-clean cycle not completing is one of the more common reasons it gets a service call. Shut off the gas supply first on a gas model, and unplug the range or shut […]

Samsung sold this range (electric) under the model number NE58R9431SG. An older Samsung model that has since been discontinued. We often see the NE58R9431SG come in for uneven baking results. Shut off the gas supply first on a gas model, and unplug the range or shut off its breaker, before opening any panel. Because the […]