Samsung Washers

Samsung WA47CG3500AWA

Model # WA47CG3500AWA

Samsung’s page for the WA47CG3500AWA reads Top Load Washer Wi-Fi & SmartThings Active WaterJet | 4.7 cu.ft., which places it in the 4.7 cu. ft. top-load washer line. On the WA47CG3500AWA the lid lock, the drain pump and the suspension are the three parts behind most calls, and the codes it shows – dC or dE for the lid, 5C for drain, UE or Ub for unbalance – name them directly.

Codes Samsung itself classes as notices rather than failures – SUd for suds, CL for child lock, dn during a firmware download – are explained on the WA47CG3500AWA and not repaired; the rest are tested with the breaker off and the water shut before any panel is opened.

Key Features

  • 4.7 cu. ft. drum capacity
  • Top-load washer
  • Active WaterJet faucet on the top for pretreating
  • SmartThings Wi-Fi connection with cycle notifications

Most Common Issues on This Model

01

dC or dE with the door shut and locked

02

SUd or Sd suds pause on most cycles

03

9C1 or PF after a power interruption

Error Codes Common to This Model

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FAQ

Samsung WA47CG3500AWA FAQ

Usually not on its own. With the WA47CG3500AWA unplugged, check that all four feet sit firmly and the cabinet does not rock, and that the shipping bolts were removed at installation. A WA47CG3500AWA that also roars as it speeds up points at the bearings; one that only walks with one heavy item points at the suspension or the load. We check the feet and suspension first because they are the cheaper fix.

With the WA47CG3500AWA switched off at the breaker and both taps closed, put a shallow pan and towels below the small access door at the bottom front, then open the drain hose plug inside it slowly and let the water out before turning the pump filter. The WA47CG3500AWA’s door releases only once the drum is empty and the lock has cooled; forcing the handle breaks the latch.

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